1. Please Use Our Trial Before Purchasing

We strongly recommend that all customers use the available trial before purchasing any paid Xtreme HD IPTV plan.

The trial allows you to check the service on your device, internet connection, and preferred platform before committing to a paid plan.

2. Refund Period

Eligible refund requests must be submitted within 3 days (72 hours) of the original purchase.

Requests submitted after the 3-day refund period may not be eligible for a refund unless otherwise required by applicable law or approved by Xtreme HD IPTV.

The 3-day period begins from the time the paid subscription is activated or the order is fulfilled.

3. Service Issues and Troubleshooting

If you experience a problem with your subscription, please contact our support team through the website’s live chat as soon as possible.

Our support team may ask for information about your device, application, internet connection, login details, or other relevant technical information so that we can investigate the issue.

We will make reasonable efforts to troubleshoot and resolve service-related problems.

4. When a Refund May Be Approved

If you experience a genuine service-related issue and our support team is unable to resolve the issue after reasonable troubleshooting, you may request a refund within the applicable 3-day period.

Refund eligibility may depend on the nature of the issue, the troubleshooting performed, the time elapsed since activation, and whether the service was substantially used.

5. How to Request a Refund

To request a refund, please contact Xtreme HD IPTV through the website’s live chat.

Please provide the following information where applicable:

• Your order number.
• The email address used for the order.
• Your IPTV username or account information.
• A brief description of the issue.
• The troubleshooting steps already attempted with our support team.

Our team will review the request and let you know whether it qualifies under this refund policy.

6. Payment Disputes and Chargebacks

If you have an issue with your order or service, please contact us through live chat before opening a payment dispute or chargeback.

We want to resolve legitimate service and billing problems directly and as quickly as possible.

Nothing in this policy is intended to restrict any rights or protections that cannot legally be waived under applicable law.

7. Non-Refundable Situations

A refund may not be approved in circumstances such as:

• The customer did not contact support to report the issue.
• The customer did not provide reasonable information needed to investigate the reported problem.
• The refund request was submitted after the applicable 3-day period, unless otherwise required by applicable law.
• The customer purchased a paid plan without testing the available trial when a trial was offered.
• The customer changes their mind after purchasing and the service is functioning as described, subject to applicable consumer laws.

8. Refund Processing

Once a refund is approved, it will be processed through the applicable payment method or payment provider, where technically possible.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or payment processor.

9. Changes to This Refund Policy

Xtreme HD IPTV may update this Refund Policy from time to time to reflect changes to our services, payment methods, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.